# Human hand-off and a team Inbox | AI Assistant

Source: https://busymate.ai/ar/solutions/handoff-inbox
Last modified: 2026-09-07T12:35:11+03:00
When a customer asks for a person, or one of your rules decides, a teammate picks the conversation up in the Inbox, replies in the same thread and hands it back — with alerts, assignment rules and ratings.

## Related

- [Getting started | AI Assistant](https://busymate.ai/ar/docs/getting-started.md)
- [Developer guide: MCP, SDKs and sign-in | AI Assistant](https://busymate.ai/ar/developers.md)
- [Pricing | AI Assistant](https://busymate.ai/ar/pricing.md)