---
title: "REST API for your AI customer support chatbot"
description: "Read conversations and the hand-off queue and post operator replies from your own code with a per-workspace API key, every call audited. Ready today."
last_updated: "2026-10-06T17:03:39+03:00"
---
# REST API for your AI customer support chatbot

Source: https://busymate.ai/connectors/api
Last modified: 2026-10-06T17:03:39+03:00
Read conversations and the hand-off queue and post operator replies from your own code with a per-workspace API key, every call audited. Ready today.

Status: ready today.

## Try it · Connect yours

- Try it: Coming soon — Ask it on Busymate AI: https://busymate.ai/chat/new
- Connect REST API: https://busymate.ai/console/api-keys — An API key you create in your Console.

## REST API in action

A customer writes on REST API, your mate answers from your own content, and your team steps in from the Inbox when it matters.
- The API keys setup card in the Console of a new workspace, before anything is connected.: https://busymate.ai/connector-proof/api/console-light-desktop-1888.webp (2026-10-02)

Diagram: a customer sends a message on REST API; your mate answers; when needed the conversation is handed to your Inbox and team.

## Set it up in the Console

1. Create an API key in your Console.
2. Call the API with the key from your own code.
3. Rotate the key any time; every call is logged in your audit trail.

## Questions

### Is it ready today?

Create a key in Console, then read conversations and the hand-off queue or post an operator reply from your own code; the same key works on the MCP server.

### Does connecting REST API cost extra?

No platform fee: Busymate AI bills per workspace plan, not per channel. The channel's own provider may charge for its numbers, messages or approvals.

### What happens when it cannot answer?

It says when it is unsure. If handoff is enabled for your workspace and channel, it can ask your team to take over in the Inbox. It confirms when your team has been asked to help.

## Related

- How to integrate REST API: https://busymate.ai/docs/guides/api
- Automation and developers: https://busymate.ai/connectors/category/automation-developers.md
- All connectors: https://busymate.ai/connectors.md