---
title: "BigCommerce AI chatbot and live chat"
description: "An AI chatbot for BigCommerce that answers shoppers from your live catalogue, added through Script Manager. BigCommerce support is in beta."
last_updated: "2026-10-08T14:22:40+03:00"
---
# BigCommerce AI chatbot and live chat

Source: https://busymate.ai/connectors/bigcommerce
Last modified: 2026-10-08T14:22:40+03:00
An AI chatbot for BigCommerce that answers shoppers from your live catalogue, added through Script Manager. BigCommerce support is in beta.

Status: in beta.

## Try it · Connect yours

- Try it: Coming soon — Ask it on Busymate AI: https://busymate.ai/chat/new
- Connect BigCommerce: https://busymate.ai/console/connections — Your BigCommerce store hash and an API account access token.

## BigCommerce in action

A customer writes on BigCommerce, your mate answers from your own content, and your team steps in from the Inbox when it matters.

Diagram: a customer sends a message on BigCommerce; your mate answers; when needed the conversation is handed to your Inbox and team.

## Set it up in the Console

1. In the BigCommerce control panel, open Storefront → Script Manager and add the one script tag from your Console connection settings.
2. In Settings → API accounts, create a store-level API account with the scopes you allow, and give the platform the store hash and its access token.
3. Publish; the floating widget appears on every storefront page.

## Questions

### Is it ready today?

In beta: your mate reads the catalogue and looks up a signed-in customer's orders today; we're still watching the first BigCommerce stores through it.

### Does connecting BigCommerce cost extra?

No platform fee: Busymate AI bills per workspace plan, not per channel. The channel's own provider may charge for its numbers, messages or approvals.

### What happens when it cannot answer?

It says when it is unsure. If handoff is enabled for your workspace and channel, it can ask your team to take over in the Inbox. It confirms when your team has been asked to help.

## Related

- How to integrate BigCommerce: https://busymate.ai/docs/guides/bigcommerce
- Commerce: https://busymate.ai/connectors/category/ecommerce.md
- All connectors: https://busymate.ai/connectors.md