---
title: "AI chatbot webhooks for conversation events"
description: "Signed HMAC webhooks on every chat event — a conversation started, a hand-off, a known identity — retried with backoff, then dead-lettered. Ready today."
last_updated: "2026-10-06T17:03:39+03:00"
---
# AI chatbot webhooks for conversation events

Source: https://busymate.ai/connectors/webhooks
Last modified: 2026-10-06T17:03:39+03:00
Signed HMAC webhooks on every chat event — a conversation started, a hand-off, a known identity — retried with backoff, then dead-lettered. Ready today.

Status: ready today.

## Try it · Connect yours

- Try it: Coming soon — Ask it on Busymate AI: https://busymate.ai/chat/new
- Connect Webhooks: https://busymate.ai/console/webhooks — An HTTPS endpoint of yours and the signing secret to verify calls.

## Webhooks in action

A customer writes on Webhooks, your mate answers from your own content, and your team steps in from the Inbox when it matters.
- The Webhooks setup card in the Console of a new workspace, before anything is connected.: https://busymate.ai/connector-proof/webhooks/console-light-desktop-1888.webp (2026-10-02)

Diagram: a customer sends a message on Webhooks; your mate answers; when needed the conversation is handed to your Inbox and team.

## Set it up in the Console

1. Give the platform your endpoint address.
2. Copy the signing secret and verify every call with it.
3. Pick the events and send a test call.

## Questions

### Is it ready today?

Register an endpoint in Console, check each call against the signing secret, and follow every delivery, retry and dead-letter from the same card.

### Does connecting Webhooks cost extra?

No platform fee: Busymate AI bills per workspace plan, not per channel. The channel's own provider may charge for its numbers, messages or approvals.

### What happens when it cannot answer?

It says when it is unsure. If handoff is enabled for your workspace and channel, it can ask your team to take over in the Inbox. It confirms when your team has been asked to help.

## Related

- How to integrate Webhooks: https://busymate.ai/docs/guides/webhooks
- Automation and developers: https://busymate.ai/connectors/category/automation-developers.md
- All connectors: https://busymate.ai/connectors.md