---
title: "WhatsApp AI chatbot for business"
description: "Your mate answers on your WhatsApp Business number in the customer's language; every chat lands in your Inbox for your team. Try +1 607 669 2331. In beta."
last_updated: "2026-10-08T16:19:19+03:00"
---
# WhatsApp AI chatbot for business

Source: https://busymate.ai/connectors/whatsapp
Last modified: 2026-10-08T16:19:19+03:00
Your mate answers on your WhatsApp Business number in the customer's language; every chat lands in your Inbox for your team. Try +1 607 669 2331. In beta.

Status: in beta.

## Try it · Connect yours

- Try it: Open WhatsApp — +1 607 669 2331 — https://wa.me/16076692331
- Connect WhatsApp: https://busymate.ai/console/whatsapp — You will need: Phone number ID · WhatsApp Business Account ID (optional) · Access token · App secret · Webhook verify token

## WhatsApp in action

A customer writes on WhatsApp, your mate answers from your own content, and your team steps in from the Inbox when it matters.
- A real WhatsApp thread with +1 607 669 2331: a customer says hi and your mate answers.: https://busymate.ai/connector-proof/whatsapp/thread-dark-mobile-804.webp (2026-10-02)
- The WhatsApp setup card in the Console of a new workspace, before anything is connected.: https://busymate.ai/connector-proof/whatsapp/console-light-desktop-1888.webp (2026-10-02)

Diagram: a customer sends a message on WhatsApp; your mate answers; when needed the conversation is handed to your Inbox and team.

## What you get

- Grounded answers in the thread — Your mate answers from your own pages, documents and connected tools, and says so when a question is outside them.
- Hand-off to a person — Ask for a human and the conversation moves to your team with the full history; your mate steps back until the person is done.
- Replies from your Inbox — Your team answers from the Console Inbox and the reply goes back on the same channel, in the same thread.

## Set it up in the Console

1. Open the Console, go to Connections and choose WhatsApp.
2. Fill in Phone number ID · WhatsApp Business Account ID (optional) · Access token · App secret · Webhook verify token, exactly as the screen labels them.
3. Save — the Console checks the values against the provider before it stores anything.
4. Publish your workspace. From the next message on, your mate answers there.

Provider setup guide: https://developers.facebook.com/apps

## Questions

### Is it ready today?

In beta: our own number, +1 607 669 2331, answers on WhatsApp today. Your number needs its Meta app and Cloud API number connected in the Console. Starting a conversation with an approved template is coming soon.

### Does connecting WhatsApp cost extra?

No platform fee: Busymate AI bills per workspace plan, not per channel. The channel's own provider may charge for its numbers, messages or approvals.

### What happens when it cannot answer?

It says when it is unsure. If handoff is enabled for your workspace and channel, it can ask your team to take over in the Inbox. It confirms when your team has been asked to help.

## Related

- How to integrate WhatsApp: https://busymate.ai/articles/one-assistant-every-channel
- Messaging channels: https://busymate.ai/connectors/category/messaging-channels.md
- All connectors: https://busymate.ai/connectors.md