# The assistant experience | Busymate AI Source: https://busymate.ai/docs/assistant-experience Last modified: 2026-09-04T13:14:52+03:00 Your customers see a full chat under your brand: streaming answers, saved conversations and projects in a side rail, a model choice if you allow it, and a way to reach a person in the same conversation. Signed-in customers get their own history and account actions; visitors get answers and guidance. It works like the chat apps they already know, and nothing names our brand. ## The chat, end to end Diagram: The assistant layout: a left rail with projects and conversation history, a central conversation that streams answers, and a composer with a model choice and a way to reach a person - **Streaming, formatted answers.** Responses stream in live and render as rich text — headings, lists, tables, and code — not a wall of plain text. - **Conversation history.** Every chat is saved. Your customers switch between conversations from a sidebar, reopen any one right where they left off, and each is auto-titled from what they asked. They can rename or delete their own conversations. - **Projects.** Related conversations can be grouped into **projects** in the side rail, so a customer working on one topic keeps those chats together. - **A model choice.** Customers can pick which model answers — if your rules allow it. If you pin one model for your workspace, the assistant stays on it. See [Governance and models](https://busymate.ai/docs/governance). - **A way to reach a person.** When the assistant can't finish something, your customer can ask for a person, and a teammate steps into the same conversation. See [Human handoff](https://busymate.ai/docs/human-handoff). ## Signed in, or as a visitor How much a customer sees depends on how you set up sign-in (see [Getting started](https://busymate.ai/docs/getting-started)): - **Signed-in customers** get their own private history and — if you've connected your systems — actions taken on *their* account, scoped to just their data. - **Visitors** (if you allow guest access) can still chat and get answers and guidance, without signing in. Visitors don't get actions on a specific customer's private data. ## It's your brand, everywhere The name at the top, the colors, the welcome message, the avatar — all yours. The same assistant can run as a full page at your web address and as an embedded panel inside your product, and it looks and behaves the same in both. Your customers never see our brand; they see you. > **Consistent light and dark.** The assistant renders correctly in both light and dark themes automatically, following each person's system setting. ### Do my customers need an account? Not if you allow guest access. Visitors chat and get answers; signed-in customers also get private history and actions on their own account — see [Recognize signed-in customers](https://busymate.ai/docs/guides/identified-visitors). ### Can customers pick the model? Under a "customers pick" rule, from your allowed list. Under a one-default rule the assistant stays on the model you pinned. ### Does it follow dark mode? Yes. The assistant renders in light and dark automatically, following each person's system setting. ### Where does conversation history live? Inside your workspace, keyed to the customer. A visitor's history stays with that visitor; a signed-in customer's follows them across devices. ## Next - **[Governance and models](https://busymate.ai/docs/governance)** — decide which features are on and how models are chosen. - **[Human handoff](https://busymate.ai/docs/human-handoff)** — how a person joins the chat. - **[Connecting your systems (MCP)](https://busymate.ai/docs/connectors)** — let the assistant act, not just answer.