# Governance and models | Busymate AI

Source: https://busymate.ai/docs/governance
Last modified: 2026-09-04T13:14:52+03:00
Governance is where a workspace admin decides what the assistant may do within the plan. You switch features on or off — guest access, human handoff, actions, branding — choose whether customers pick a model or get one default from your allowed list, and set your limits. The controls live in your **Console** and apply to your workspace only.

## Features within your plan

Your plan sets a ceiling; within it, you turn features on or off for your workspace:

- **Guest access** — let anyone chat without signing in, or require sign-in.
- **Human handoff** — let customers reach a person, and give your team the Inbox. Off by default until you turn it on. See [Human handoff](https://busymate.ai/docs/human-handoff).
- **Actions** — whether the assistant can do things through your connected systems, and which. See [Connecting your systems](https://busymate.ai/docs/connectors).
- **Branding** — your name, logo, colors, and welcome copy.

Think of it as two layers: your **plan** is the ceiling the platform sets; your **settings** are where you land inside it. You can move freely up to the ceiling, never past it.

Diagram: Your plan sets a ceiling; your settings sit inside it; customer choices sit inside your settings

## Model choice: who picks the model

You control which model answers your customers, with two settings:

| Setting | What your customers see | Use it when |
|---|---|---|
| **Customers pick** | A model choice in the composer; each customer picks from the models you allow. | You want to offer a range and let power users decide. |
| **One default** | One model, pinned. The assistant stays on it and won't switch. | You want consistent cost and behavior for everyone. |

You also set an **allowed list** — the models available under either setting — so "customers pick" still means *your* shortlist, never the entire catalog.

The setting is **enforced end to end**: under **one default**, a request to switch models is refused, so a customer can't route around your choice. The picker only ever offers models on your allowed list.

> **Rolling out.** Under a one-default setting the composer will show the pinned model as a plain label with no picker at all — a small visual refinement. The setting itself is already enforced today; the picker just doesn't offer other models to switch to.

## Limits

Your plan carries a usage limit. You can see how close you are on the [Usage and analytics](https://busymate.ai/docs/usage) page, per AI provider and over time, so a busy month never surprises you.

## Where these live

All of the above sit in your **Console** — a governance panel for model choice and limits, a branding panel, a connections panel, and a usage panel — each scoped to your workspace. Platform-wide settings (creating workspaces, verifying domains) stay with the platform team; your controls are your own workspace's.

<!-- qa:start -->
### Can a customer switch models under one default?
No. The setting is enforced end to end: a request to switch is refused, so nobody routes around your choice.

### What is the allowed list?
Your shortlist of the catalog. Under "customers pick" the picker offers only those models; under one default the pinned model must be on it.

### Who can change these settings?
Your workspace admins, for your workspace only. Platform-wide settings — creating workspaces, verifying domains — stay with the platform team.

### How do I turn on human handoff?
Here, in Governance, then staff the Inbox — the steps are in [Set up human handoff](https://busymate.ai/docs/guides/human-handoff-setup).
<!-- qa:end -->

## Next

- **[Usage and analytics](https://busymate.ai/docs/usage)** — track usage against your limit.
- **[The assistant experience](https://busymate.ai/docs/assistant-experience)** — what your rules look like to a customer.
- **[Managing from chat](https://busymate.ai/docs/managing-from-chat)** — the same controls, conversationally.