---
title: "Human hand-off and a team Inbox"
description: "When a customer asks for a person, or one of your rules decides, a teammate picks the conversation up in the Inbox, replies in the same thread and hands it back — with alerts, assignment rules and ratings."
last_updated: "2026-10-31T10:59:18+02:00"
---
# Human hand-off and a team Inbox

Source: https://busymate.ai/platform/handoff
Last modified: 2026-10-31T10:59:18+02:00
When a customer asks for a person, or one of your rules decides, a teammate picks the conversation up in the Inbox, replies in the same thread and hands it back — with alerts, assignment rules and ratings.

## Related

- [Getting started](https://busymate.ai/docs/getting-started.md)
- [Developer guide: MCP, SDKs and sign-in](https://busymate.ai/developers.md)
- [Pricing](https://busymate.ai/pricing.md)