It adds bro, an AI support assistant, to your storefront. bro answers only from your own products, pages and policies — grounded and source-cited, and it says so when it isn't sure — handles order-status questions, and can process returns, refunds and cancellations with your confirmation. It replies in your shoppers' languages and hands off to your team when confidence is low.
One click from the Shopify App Store. On install we provision your store's assistant and train it on your catalogue, pages and policies. Then switch the storefront assistant on: open the App's Home page and click Turn on the storefront assistant — it opens your theme editor with the Busymate AI assistant app embed pre-activated; click Save. (Manually: Online Store → Themes → Customize → App embeds → switch on Busymate AI assistant → Save.) No theme code editing.
Only from your store: your products, pages and policies. Answers are cited, and the assistant refuses or offers a human handoff when it isn't confident. It does not make up store facts.
Yes — for signed-in shoppers, scoped to their own orders. It can look up status and tracking, and (with confirmation) update a shipping address, start a return, cancel an unfulfilled order, or issue a refund. Refunds are capped; above the cap it escalates to a human instead of auto-refunding. Higher-risk actions always require confirmation.
Least-privilege Shopify scopes: read products, content, orders, customers and fulfilments (to answer and look up orders), and write orders + returns (to perform the confirmed actions above). We do not request theme access — you switch the app embed on yourself in the theme editor. Access to orders older than 60 days is requested separately at review time.
Through Shopify App Pricing on your Shopify invoice — never an external checkout. Four plans: Free ($0 — 25 AI resolutions a month, then conversations route to your team), Starter ($19/month — 38 resolutions included, then $0.49 each, $200/month overage cap), Growth ($99/month — 225 included, then $0.44 each, $1,000/month cap) and Scale ($349/month — 830 included, then $0.42 each, $5,000/month cap). Paid plans have a 14-day free trial. A "resolution" is a conversation the assistant resolved without a human. The cap limits charges, not the assistant: the storefront widget keeps working past the cap and on the Free plan — it is never switched off for billing. Choose or change your plan from the App's Billing page (it opens Shopify's plan-selection page).
Yes. The App's Conversations page lists recent conversations and open human-handoff requests for your store, and the Busymate AI inbox shows the full transcripts.
We store the minimum needed to run the integration (store/tenant identifiers, your Shopify access token, billing status). The access token and staff email are encrypted at rest. We do not store shopper order history, addresses or payment data — order data is read live and scoped to the signed-in shopper. See the Privacy Policy and the merchant Terms & Data Processing Addendum.
On uninstall we suspend your assistant and purge sessions immediately. Shopify's shop/redact (about 48 hours later) triggers a full teardown and purge. Shoppers can request data export or erasure at any time; we execute those through Shopify's mandatory privacy webhooks.
14: English, Spanish, Portuguese (BR), French, German, Italian, Russian, Romanian, Turkish, Arabic (RTL), Simplified Chinese, Hindi, Japanese and Korean — auto-detected. The storefront launcher label is translated for each of them.
Email mr.serebano@gmail.com (we respond within two business days).