How does the assistant know who the user is?

Your app vouches for the signed-in user with a short-lived, single-use signed token; the assistant never trusts an id the browser supplies.

Can it change things in my product?

Only through the actions you connect, only on the user's behalf, and only after they confirm the exact change. Anything the assistant does not recognize waits too.

Does it work inside a native app?

Yes. Use the official versioned iOS or Android SDK to load chat, connect account identity and request microphone permission on tap. Each SDK includes a buildable example app.

Solutions · Help inside your app

Help inside your app that gets things done

For software teams: an assistant inside your web, iOS, Android or desktop app that acts for the signed-in user and asks before it changes anything.

Try it with your website See pricing

What it does

Switched on from the Console, no code

Knows who is signed in
Your app vouches for the user, so the assistant opens already knowing who it serves.
Acts through your API
Look-ups and changes run on the user's behalf, and every change waits for their confirmation.
Lives where the user is
The same settings power the chat on your website and inside your iOS, Android and desktop apps.

Running on 2 of our own support sites, in 14 languages. See them

Two views

One conversation, seen from both sides

What your customers see

A launcher inside your product that answers from your docs, reads the user's own data and makes a change only after they confirm it.

What your team sees

In the Console: how sign-in is vouched for; which actions are open to anyone, which need a signed-in user, which act on their behalf; and which ask first.

FAQ

Questions

: Your app vouches for the signed-in user with a short-lived, single-use signed token; the assistant never trusts an id the browser supplies.
: Only through the actions you connect, only on the user's behalf, and only after they confirm the exact change. Anything the assistant does not recognize waits too.
: Yes. Use the official versioned iOS or Android SDK to load chat, connect account identity and request microphone permission on tap. Each SDK includes a buildable example app.

Help inside your app that gets things done

Switched on from the Console, no code

Knows who is signed in

Acts through your API

Lives where the user is

One conversation, seen from both sides

Questions

Help inside your app that gets things done

Switched on from the Console, no code

Knows who is signed in

Acts through your API

Lives where the user is

One conversation, seen from both sides

Questions