Messaging channels
Phone calls
Your mate answers your phone number — a spoken conversation, with hand-off to a person.
This connection is on the way
It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.
01What it does
A spoken conversation on your number
Point a phone number at the platform and a caller talks to your mate: it listens, answers from your content, and transfers the call to your team when it should. Voice on your website is a separate, lighter thing; this is the phone line.
02How to switch it on
Buy or bring a voice-enabled Twilio number.
Give the platform the account SID, the auth token and the number; the voice webhook is set for you.
Call the number and hear the reply — choose the number a hand-off transfers to.
03What it needs
A Twilio account SID and auth token, a voice-enabled number, and the number a hand-off transfers to.
TWILIO_ACCOUNT_SIDTWILIO_AUTH_TOKENTWILIO_FROM_NUMBER
04Questions
Be the first to know
Tell us this is the channel you want and we will let you know the day it opens.