Messaging channels
SMS
Your mate on a text-message number — a plain SMS gets a plain answer.
This connection is on the way
It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.
01What it does
A text in, a short answer back
Connect a Twilio number and an incoming text reaches your mate; it answers by text, short and to the point, and a teammate can pick the thread up from the Inbox. Every inbound message is signature-checked against your auth token before it is read.
02How to switch it on
Buy or bring a Twilio number with messaging enabled, or put it in a Messaging Service.
Copy the Account SID and Auth Token from the Twilio Console's Account Info panel.
Paste them into Console → Connections → SMS with the number (or the Messaging Service SID), then point the number's inbound Messaging webhook at the URL Console shows you, method POST.
Text the number from any phone; a teammate joins from the Inbox when needed, and a STOP reply is honoured by Twilio itself.
03What it needs
A Twilio Account SID (public, starts with AC), the Auth Token (secret; it both verifies inbound webhooks and sends replies), and either a messaging-enabled number in E.164 form or a Messaging Service SID. Voice is a separate connection — the same Twilio account can serve both.
TWILIO_ACCOUNT_SIDTWILIO_AUTH_TOKENTWILIO_FROM_NUMBER
04Questions
Be the first to know
Tell us this is the channel you want and we will let you know the day it opens.