Messaging channels
Customers write where most of the world already messages — and your mate answers them there, in their language.
Esta conexión está en camino
Aún no es algo que puedas activar. Aquí te mostramos qué hará y cómo se configurará, para que sepas qué esperar.
01Qué hace
Answers on your WhatsApp Business number
Connect the number through the Cloud API and a customer's message reaches your mate; it replies in the same thread, in the customer's language, and a teammate takes over from the Inbox when a person is needed. Templates cover the first message outside the 24-hour window.
02Cómo activarlo
Create a Meta Business app and add the WhatsApp product, then register a phone number.
Copy the number's phone number id, a permanent access token and the app secret from the Meta app dashboard.
Choose a verify token, paste all four values into Console → Connections → WhatsApp, then set that same verify token and the webhook URL Console shows you in Meta's WhatsApp configuration.
Send a test message to the number and watch the reply arrive — then a teammate joins from the Inbox when needed.
03Lo que necesita
A WhatsApp Business number on the Cloud API: its phone number id, a permanent access token, the app secret (verifies inbound webhooks) and a verify token you choose (confirms the webhook URL to Meta). One Meta app can serve WhatsApp, Messenger and Instagram together — connect all three from it and reuse the same app secret and verify token, only the number or account id changes.
WHATSAPP_PHONE_NUMBER_IDWHATSAPP_ACCESS_TOKENWHATSAPP_APP_SECRETWHATSAPP_VERIFY_TOKEN
04Preguntas
Be the first to know
Cuéntanos que es el canal que quieres y te avisaremos el día que abra.