Messaging channels
Customers write where most of the world already messages — and your mate answers them there, in their language.
Diese Verbindung ist in Vorbereitung
Das können Sie noch nicht aktivieren. Hier erfahren Sie, was es tun wird und wie es eingerichtet wird, damit Sie wissen, was Sie erwartet.
01Was es tut
Answers on your WhatsApp Business number
Connect the number through the Cloud API and a customer's message reaches your mate; it replies in the same thread, in the customer's language, and a teammate takes over from the Inbox when a person is needed. Templates cover the first message outside the 24-hour window.
02So aktivieren Sie es
Create a Meta Business app and add the WhatsApp product, then register a phone number.
Copy the number's phone number id, a permanent access token and the app secret from the Meta app dashboard.
Choose a verify token, paste all four values into Console → Connections → WhatsApp, then set that same verify token and the webhook URL Console shows you in Meta's WhatsApp configuration.
Send a test message to the number and watch the reply arrive — then a teammate joins from the Inbox when needed.
03Was benötigt wird
A WhatsApp Business number on the Cloud API: its phone number id, a permanent access token, the app secret (verifies inbound webhooks) and a verify token you choose (confirms the webhook URL to Meta). One Meta app can serve WhatsApp, Messenger and Instagram together — connect all three from it and reuse the same app secret and verify token, only the number or account id changes.
WHATSAPP_PHONE_NUMBER_IDWHATSAPP_ACCESS_TOKENWHATSAPP_APP_SECRETWHATSAPP_VERIFY_TOKEN
04Fragen
Be the first to know
Sagen Sie uns, dass Sie diesen Kanal möchten, und wir informieren Sie, sobald er verfügbar ist.