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Busymate AI

Phone calls

Not generally released. Access and setup are limited; a working demo does not mean public availability.

Beta

Try it

Live now

Call our own line. Your mate picks up and talks with you the way it will with your callers.

Our line +1 607 669 2331

Call now

Connect yours

Our team connects your number to your workspace with you; it is not a Console switch yet.

A phone number connected to your workspace, set up together with our team. Ringing your team's own phones automatically when a caller asks for a person is coming soon.

Ask for Phone calls

Phone calls in action

A customer calls, your mate answers from your own content, and a teammate joins from the Console when the caller asks for a person.

A real Phone calls conversation: a customer writes and your mate answers.
A real conversation with our own support on Phone calls · Oct 4, 2026
Your customer → Phone calls → your mate → Your Inbox and teamDiagram: a customer sends a message on Phone calls; your mate answers; when needed the conversation is handed to your Inbox and team.

What you get

  • Hand-off to a person

    Ask for a human and the conversation moves to your team with the full history; your mate steps back until the person is done.

  • Answers in the customer's language

    Write in any language and your mate replies in it, from the same content.

Set it up in the Console

  1. Tell us the number you want answered, or ask for a new one; we connect it to your workspace with you.

  2. Your mate answers from the same content, tools and rules as your chat.

  3. Call the number and talk to it; each call shows up in your Inbox as it happens.

How to integrate

Questions

In beta: our own line, +1 607 669 2331, answers calls today. Connecting your own number is done with our team for now, not yet from the Console.
Phone calls come with the Growth, Scale and Enterprise plans; Free and Starter do not include them. See the plans for what each one covers.
It says when it is unsure. If handoff is enabled for your workspace and channel, it can ask your team to take over in the Inbox. It confirms when your team has been asked to help.