Messaging channels
AI chatbot for every messaging channel
Answer customers on your website, by email and in the messaging apps they already use, with one assistant that remembers them across all of them.
A customer who starts on your site and follows up by email should not have to explain twice. Each channel connector brings those messages into one conversation history and one Inbox, so your mate answers with the full context and a teammate can step in anywhere.
01Ready today
Web chatLive
The chat on your website — a launcher and a full page, live the moment you add one script.
TelegramLive
Your mate answers customers on Telegram — from your bot, or from your own account with Telegram Business.
EmailLive
Your own mailbox, answered by your mate — replies threaded, drafts you approve, invites you send, and your team one click away.
02On the way
SlackBeta
Your mate in a Slack channel — answers your customers and your team where they already talk.
DiscordComing soon
Your mate in your Discord server — answers members in a channel or a direct message.
Microsoft TeamsComing soon
Your mate inside Microsoft Teams — answers staff and customers in a chat or a channel.
WhatsAppBeta
Customers write where most of the world already messages — and your mate answers them there, in their language.
Facebook MessengerComing soon
Your mate answers the messages your Facebook Page receives.
InstagramComing soon
Your mate answers Instagram direct messages to your business account.
SMSBeta
Your mate on a text-message number — a plain SMS gets a plain answer.
Phone callsBeta
Your mate picks up when customers call, and a teammate can join the call when it matters.
Apple Messages for BusinessComing soon
Your mate in the Messages app — from Maps, Spotlight, Safari and Siri on any Apple device.
ViberComing soon
Your mate as a Viber bot — answers subscribers in a one-to-one chat.
LINEComing soon
Your mate on a LINE Official Account — the messaging app of Japan, Taiwan and Thailand.
WeChatComing soon
Your mate on a WeChat Official Account — answers followers in mainland China's messaging app.
03Questions
Questions about this category
Which messaging channels can I switch on today?
3 of the 15 channel connectors are ready today; each card says whether it is live or in beta. The rest are being built, and their pages describe exactly how they will be set up.
Do I need a separate assistant for each channel?
No. You set up one assistant with one knowledge base and one set of tools, then connect the channels you want. What it learns about a customer on one channel is there on the next.
Are messages from every channel in the same Inbox?
Yes. Web chat, email and the messaging apps arrive in the same Console Inbox, labelled with the channel they came from, and a reply goes back on that channel.