What if nobody is available?

The assistant only offers a person while hand-off is on. If everyone is busy, the conversation waits in the Inbox, visibly, until someone claims it — it never pretends a person has already joined.

Does the teammate see what the assistant already did?

Yes. The whole conversation, including what the assistant answered and every action it took, is there before they claim it.

Can I switch it off again?

Yes. Turn it off and the assistant stops offering a person; it goes back to answering from your content and saying when it is not sure.

Services · Human hand-off and inbox

Hand-off that keeps the conversation

For support teams: a customer asks for a person, a teammate replies in the same thread from the Inbox, and the assistant carries on afterwards.

Try it on your website See pricing

What it does

Switched on from the Console, no code

Switch it on
Off by default; on when your team is ready, so the assistant never promises a person you have not staffed.
Assign it your way
Teammates claim conversations, or they go in turn or to whoever is least busy among those available.
Alert, time and rate
The Inbox, a browser or a phone gets the alert; every step is timed; customers rate the help they got.

Already running

In Aktion sehen

2 Unternehmen im Einsatz · 14 Sprachen · funktioniert mit Ihren eigenen Systemen

BusyProxy

Customer support and real account actions for a proxy platform — payouts, devices, and verification, answered through its own API.

support.busyproxy.netSee a live example

BusySMS

Support and onboarding for an SMS-gateway product — from enrolling phones to OTP capture, live on its own support domain.

support.busysms.netSee a live example

See a hand-off happen

Two views

One conversation, seen from both sides

Was Ihre Kunden sehen

A visible way to ask for a person in the chat. When they do, they stay where they are; the next reply comes from a teammate, in the same conversation, and the assistant picks up again afterwards.

Was Ihr Team sieht

The Inbox: the conversations waiting for a person, the full history before they claim one, who took what and how it was assigned, the customer's rating and how long each step took.

FAQ

Questions people ask

Für Ihr Unternehmen einrichten

Melden Sie sich an, öffnen Sie Integration, veröffentlichen Sie Ihre Einstellungen. Der Assistent auf dieser Website läuft auf derselben Plattform.

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