Integrations
Your mate on a support inbox — reads a customer's email, answers in the same thread, and hands off to your team.
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01What it does
Give customers a support address that reaches your mate. An incoming email is read, answered from your own address, and kept in the same thread, and a teammate can pick it up when it is not one for the assistant.
02How to switch it on
Give customers the support address for your workspace — you will find it in your Console.
Your mate reads the email, answers from that same address, and keeps everything in one thread.
A teammate can step into the thread from the Inbox when a message is not one for the assistant.
03What it needs
Nothing to set — your workspace's support address is ready, and every reply is signed so it lands.
INBOUND_EMAIL_ADDRESS
04Questions
Meet your mate on your own site first
Type your address on the home page and talk to the assistant Busymate AI builds from your own pages, then switch on the channels your customers use.