Integrations
Slack
Your mate in a Slack channel — answers your customers and your team where they already talk.
This connection is on the way
It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.
01What it does
Slack
Create your own Slack app from our manifest, connect it in Console → Connections → Slack, and a question in a channel or a direct message reaches your mate; it answers in the thread, and a teammate can take over from the same place.
02How to switch it on
In Console → Connections → Slack, open “Create your Slack app” — it takes you to api.slack.com/apps with our manifest (scopes and events already set).
Install the app to your workspace, then copy its Signing Secret and Bot User OAuth Token back into Console.
Choose DM, @-mentions, or both, and an optional list of channels — then invite the bot to a channel or message it directly.
03What it needs
A Slack app created from our manifest (bring your own workspace), its bot token and signing secret, and the scope you pick.
SLACK_BOT_TOKENSLACK_SIGNING_SECRET
04Questions
Get notified
Tell us this is the channel you want and we will let you know the day it opens.