CRM, helpdesk and sales
Freshdesk
A hand-off becomes a Freshdesk ticket with the transcript.
This connection is on the way
It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.
01What it does
Tickets with the full transcript attached
Connect Freshdesk and a conversation your mate cannot finish becomes a ticket with the full transcript and the customer's details; your team replies in Freshdesk and the answer reaches the customer where they asked.
02How to switch it on
Copy your API key from your Freshdesk profile settings.
Give the platform your Freshdesk domain and the key.
Choose when a ticket opens.
03What it needs
Your Freshdesk domain and an API key.
FRESHDESK_DOMAINFRESHDESK_API_KEY
04Questions
Be the first to know
Tell us this is the channel you want and we will let you know the day it opens.