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Keep HubSpot current from every conversation
Create a private app token, connect it in the Console, and let hand-offs open tickets while resolved conversations keep each customer's record up to date.
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Busymate AI writes into the HubSpot account your team already works in: a request for a person raises a ticket, a resolved conversation adds a timeline note to the customer's record, and the assistant can read that record back while it answers. A workspace admin wires it up once from the Console, with your own credential and nobody else's.
1. Create a private app
In HubSpot, open Settings → Integrations → Private Apps and choose Create a private app. Name it so your colleagues recognize it later, then grant three scopes: crm.objects.contacts.read, crm.objects.contacts.write and tickets. HubSpot reveals the access token once — copy it before closing the dialog.
There is no marketplace listing to install and no consent screen to approve: a private app token is the whole credential today. An OAuth app is planned, and the changelog records it when it lands.
2. Paste the token into Connections
Open Console → Connections and find the HubSpot card. Paste the access token and save. From then on the value is write-only — the card shows only its final characters, never the token, and pasting a fresh one rotates the previous one out.
3. Add the two optional details
Fragen
Can I connect with OAuth instead of pasting a token?
Not yet. The card accepts a private app access token and nothing else today; an OAuth app is on the roadmap and will be announced in the changelog.
Will this fill my CRM with website traffic?
No. A contact is only ever written for a visitor your own site has identified. Every other conversation produces a ticket with no contact behind it.
What if someone asks for a person before I have saved the token?
The job waits instead of failing. Attempts are retried with a widening gap, and an unconnected account holds the work rather than discarding it, so the queue catches up once you save.