Busymate AI in Claude nutzen

The Busymate AI connector lets Claude work your Busymate AI workspaces for you: check what is waiting in the inbox, read and answer handoff requests, and search and add knowledge, without leaving Claude. You sign in with your own Busymate AI account, the connector reaches only what that account can reach, and anything that sends a message to a customer waits for your approval.

What you need

• A Busymate AI account that belongs to at least one workspace. The connector acts with your account's role in each workspace, so an agent sees what an agent sees in the Console.
• Claude on a plan where connectors are allowed. On a Team or Enterprise plan, an owner may need to add the connector for the organisation first.

The connector talks to one address: https://busymate.ai/mcp/claude. It is a curated set of tools for day-to-day support work, not the full management surface.

1. Add the connector

1. In Claude, open Settings, then Connectors, and browse the directory for Busymate AI.
2. Open the listing and choose Connect.
3. If you add a custom connector instead, use the address https://busymate.ai/mcp/claude.

2. Sign in with Busymate AI

1. Connecting opens a Busymate AI sign-in page at busymate.ai. Sign in with the account you use for the Console.
2. Review what the connector asks for and approve it.
3. You return to Claude, and the connector shows as connected. Turn it on for a conversation from the tools menu if it is not on already.

Claude never sees your password. It receives a token that lets it call Busymate AI as you; the token lasts an hour and is renewed while you stay connected.

3. Ask for what you need

Start a conversation and ask — for example "Which handoff requests are still open in my support workspace?" The connector offers these groups of tools:

If you belong to more than one workspace, say which one — "in the Acme workspace" — or ask Claude to list them first.

4. Approve actions that send messages

A reply to a handoff request goes to a real customer: it is posted in that customer's website chat conversation. These tools are marked as changes, and the Busymate AI server refuses them unless the call is explicitly confirmed. Claude can ask for your approval before such a tool runs, depending on the tool permissions you set for the connector: keep approval on for changes, and read the exact text before you allow it, because a sent message cannot be recalled. Resolving a request, adding a note and adding a knowledge source are changes too. Reads — counts, lists, transcripts and searches — run straight away.

Verify

1. Ask "List my Busymate AI workspaces" — the answer matches the workspace switcher in the Console.
2. Ask for the inbox counts of one workspace and compare them with the Console's Inbox.
3. Open a test handoff request, ask Claude to draft a reply, and check that it asks before sending.
4. Allow it, then open the same conversation in the Console: the reply is there, sent from your workspace.

Troubleshooting

• Sign-in fails or loops. Sign in to busymate.ai in the same browser first, then connect again. Disconnect and reconnect the connector if an old sign-in is stuck.
• Wrong workspace. Name the workspace in your request, or ask Claude to list your workspaces and pick one by name. If a workspace is missing, your account is not a member of it — ask its admin.
• A tool says you are not allowed. The connector uses your role. An action your role cannot take in the Console is refused here too.
• Claude does not use the connector. Check that it is switched on for the conversation in the tools menu, then ask again and name Busymate AI.
• Disconnect. In Claude, open Settings, then Connectors, choose Busymate AI and disconnect it. To have access revoked from our side as well, see the support page.

Next

• Use Busymate AI in ChatGPT and Codex — the same tools as a ChatGPT and Codex app.
• Set up human handoff — what fills the handoff queue the connector works.
• Service status — check here first when the connector stops answering.