Busymate AI

Services · Human hand-off and inbox

Hand-off that keeps the conversation

For support teams: a customer asks for a person, a teammate replies in the same thread from the Inbox, and the assistant carries on afterwards.

What it does

Switched on from the Console, no code

  1. Switch it on

    Off by default; on when your team is ready, so the assistant never promises a person you have not staffed.

  2. Assign it your way

    Teammates claim conversations, or they go in turn or to whoever is least busy among those available.

  3. Alert, time and rate

    The Inbox, a browser or a phone gets the alert; every step is timed; customers rate the help they got.

Already running

看看实际效果

2 家企业已上线 · 14 种语言 · 可对接您自己的系统

BusyProxy

Customer support and real account actions for a proxy platform — payouts, devices, and verification, answered through its own API.

support.busyproxy.netSee a live example

BusySMS

Support and onboarding for an SMS-gateway product — from enrolling phones to OTP capture, live on its own support domain.

support.busysms.netSee a live example

Two views

One conversation, seen from both sides

您的顾客看到什么

A visible way to ask for a person in the chat. When they do, they stay where they are; the next reply comes from a teammate, in the same conversation, and the assistant picks up again afterwards.

您的团队看到什么

The Inbox: the conversations waiting for a person, the full history before they claim one, who took what and how it was assigned, the customer's rating and how long each step took.

FAQ

Questions people ask

为您的业务配置一套

登录,打开集成页面,发布您的设置。这个网站上的助手,跑的就是同一个平台。