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Busymate AI

SMS

Not generally released. Access and setup are limited; a working demo does not mean public availability.

Beta

Try it

Live now

Message our own support on SMS. Your mate answers there, the way it will answer your customers.

Our SMS +1 607 669 2331

Open SMS

Connect yours

Switch it on for your business from the Console.

Your messaging account's ID and auth token (the token both verifies incoming webhooks and sends replies), and either the number in E.164 form or a messaging service ID.

Connect SMS

SMS in action

A customer writes on SMS, your mate answers from your own content, and your team steps in from the Inbox when it matters.

A real SMS conversation: a customer writes and your mate answers.
A real conversation with our own support on SMS · Oct 4, 2026
The SMS setup card in the Console.
Where you connect SMS in the Console · Oct 2, 2026
Your customer → SMS → your mate → Your Inbox and teamDiagram: a customer sends a message on SMS; your mate answers; when needed the conversation is handed to your Inbox and team.

What you get

  • Grounded answers in the thread

    Your mate answers from your own pages, documents and connected tools, and says so when a question is outside them.

  • Hand-off to a person

    Ask for a human and the conversation moves to your team with the full history; your mate steps back until the person is done.

  • Replies from your Inbox

    Your team answers from the Console Inbox and the reply goes back on the same channel, in the same thread.

Set it up in the Console

  1. Bring a messaging-enabled number, or a messaging service that groups several numbers.

  2. Open Console → Connections → SMS and fill in the account ID, the auth token and the number; the screen names each field.

  3. Point the number's incoming-message webhook at the address the Console shows you, method POST.

  4. Text the number from any phone; a teammate joins from the Inbox when needed.

How to integrate

Questions

In beta: text +1 607 669 2331 and your mate texts back, to US numbers and abroad alike; US carrier registration is approved.
No platform fee: Busymate AI bills per workspace plan, not per channel. The channel's own provider may charge for its numbers, messages or approvals.
It says when it is unsure. If handoff is enabled for your workspace and channel, it can ask your team to take over in the Inbox. It confirms when your team has been asked to help.