Try it
Live nowMessage our own support on WhatsApp. Your mate answers there, the way it will answer your customers.
Our WhatsApp +1 607 669 2331
Not generally released. Access and setup are limited; a working demo does not mean public availability.
Beta
Connect yours
Switch it on for your business from the Console.
You will need: Phone number ID · WhatsApp Business Account ID (optional) · Access token · App secret · Webhook verify token
WhatsApp in action
A customer writes on WhatsApp, your mate answers from your own content, and your team steps in from the Inbox when it matters.
What you get
Grounded answers in the thread
Your mate answers from your own pages, documents and connected tools, and says so when a question is outside them.
Hand-off to a person
Ask for a human and the conversation moves to your team with the full history; your mate steps back until the person is done.
Replies from your Inbox
Your team answers from the Console Inbox and the reply goes back on the same channel, in the same thread.
Set it up in the Console
Open the Console, go to Connections and choose WhatsApp.
Fill in Phone number ID · WhatsApp Business Account ID (optional) · Access token · App secret · Webhook verify token, exactly as the screen labels them.
Save — the Console checks the values against the provider before it stores anything.
Publish your workspace. From the next message on, your mate answers there.
Questions
- In beta: our own number, +1 607 669 2331, answers on WhatsApp today. Your number needs its Meta app and Cloud API number connected in the Console. Starting a conversation with an approved template is coming soon.
- No platform fee: Busymate AI bills per workspace plan, not per channel. The channel's own provider may charge for its numbers, messages or approvals.
- It says when it is unsure. If handoff is enabled for your workspace and channel, it can ask your team to take over in the Inbox. It confirms when your team has been asked to help.