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Zendesk

A hand-off becomes a Zendesk ticket with the transcript; your team answers from Zendesk.

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目前还无法启用此功能。以下是它未来的功能和设置方式，让您提前了解。

01功能说明

Hand-offs become tickets your team answers

Connect Zendesk and a conversation your mate cannot finish becomes a ticket with the full transcript and the customer's details; your team replies in Zendesk and the answer reaches the customer where they asked.

02如何启用

  1. Create an API token in Zendesk Admin Center.

  2. Give the platform your Zendesk subdomain and the token.

  3. Choose when a ticket opens — every hand-off, or only when the customer asks for a person.

03需要什么

Your Zendesk subdomain and an API token.

  • ZENDESK_SUBDOMAIN
  • ZENDESK_API_TOKEN

04常见问题

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